NAF GastriVet Pellets

• Check that the product is in its original condition from when it was purchased. This includes product tags and any product packaging that came with it.
• Print, complete & include in your parcel the Returns Form. If you do not have a printer please use this as guidance when writing your return note.
• Create your Royal Mail Label. (If you do not have a printer, use the link below to create a Royal Mail label, and then show the QR code on your phone at the Post Office.)
• Take your parcel to the Post Office, or book a Royal Mail Parcel Collect pick-up by clicking here.

We will aim to confirm receipt of the item(s) within 2 working days of receiving them. If it is possible, we will also confirm the refund/exchange at the same time.

If you are returning your item(s) for a full or partial refund then we will deduct £4 from the amount refunded as payment for the label if used

• Check that the product is in its original condition from when it was purchased. This includes product tags and any product packaging that came with it.
• Print, complete & include in your parcel the Returns Form. If you do not have a printer please use this as guidance when writing your return note.
• Create your Royal Mail Label. (If you do not have a printer, use the link below to create a Royal Mail label, and then show the QR code on your phone at the Post Office.)
• Take your parcel to the Post Office, or book a Royal Mail Parcel Collect pick-up by clicking here.

We will aim to confirm receipt of the item(s) within 2 working days of receiving them. If it is possible, we will also confirm the refund/exchange at the same time.

For international customers returning goods you must mark the parcel and returns form as a "Return" in order to correctly avoid customs charges. Should you encounter customs charges upon the entry of your parcel in to the UK we will not be responsible for paying these and your goods will be returned to you and in most cases the courier will not refund your postage costs. If you are returning an item from outside the UK, you are responsible for the postage costs.

We are unable to handle and inspect returned items unless they are clean and dry due to Health and Safety regulations. This is in particular reference to horse clothing and footwear. This clause is in accordance with the Health and Safety at Work Act 1974.

Under the Consumer Contracts Regulations you have the legal right to cancel your order within 14 days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract, and you then have 14 days to return the goods to us, at your own cost and risk.

You cannot cancel your contract if you have removed any sealed packaging on a product or purchased goods that are non-returnable. Non-returnable items will be stated on their respective product pages. Confirmed Non-returnable items include: Personalised or Special Order items, Underwear, CD's, DVD's, Videos, and Computer Software. Please note that bits cannot be returned if they have been in the horse's mouth.

Riding hats can only be returned if the special instructions (included with each hat) are followed. Riding hats must be returned in a box (in addition to their own box) which must be well-padded to prevent damage during transit. Riding hats will not be accepted for return if they are returned using inadequate packaging.

If you have received the goods before you cancel your contract then (unless purchasing non-returnable items for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk within 14 days from the date that you tell us you are cancelling your contract.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible within 14 days from when we receive the goods back, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you.

If you then do not return the goods delivered to you, or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. On receipt of the goods and after inspection we will credit you the amount you paid for the goods. Please note that for International orders, a refund will be given on the goods purchased only and NOT the shipping cost.

For international customers returning goods, you must mark the parcel and customs form clearly as "Returned Goods", in order to correctly avoid customs charges. If for any reason customs charges are incurred upon the entry of your parcel in to the UK we will not be responsible for paying these, and your goods will be returned to you. In most cases the courier will not refund your postage costs.

Goods returned must be returned in the condition they were received in. This includes all packaging which must be intact and complete, ready for resale. Items must be returned with protective packaging and tape, labels or glue must not be applied directly to product packaging as this will result to damage that effects resell. Returned goods are thoroughly inspected when we receive them, and any goods with signs of damage, use, wear, or that are dirty may not be accepted, or you may be charged a restocking fee. We hold the right to deduct the costs of these damages from the amount to be re-credited to you.

For further information see our Terms & Conditions